Refund policy
ALL SALES ARE FINAL
All Lunaris Hollow sales are final. We do not accept returns, exchanges, or refunds for change of mind, scent preference, sizing, accidental orders, or any other reason except an item arriving damaged.
DAMAGED ITEMS
If your item arrives damaged, submit a return request through your Lunaris Hollow customer account within 3 calendar days of delivery.
To submit a request:
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Sign in to your customer account using the email address associated with your order.
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Open the applicable order.
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Select “Request return.”
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Choose “Damaged” as the reason and describe the damage.
We may request photographs of the damaged item, shipping box, packing materials, and shipping label before approving the request. Keep the item and all original packaging until your claim has been reviewed.
Once the shipping damage is verified, we will offer a replacement when available or issue a refund to the original payment method. Because many Lunaris Hollow creations are one of a kind, an identical replacement may not be possible.
INCORRECT OR MISSING ITEMS
If your order contains an incorrect item or is missing an item, submit a request through your customer account within 3 calendar days of delivery so we can correct the order. This does not create a general right of return or exchange.
NON-RETURNABLE ITEMS
Custom, personalized, made-to-order, opened, used, worn, or altered products cannot be returned. Ritual oils, ritual mists, and other personal-use products cannot be returned or exchanged unless they arrive damaged.
ORDER CHANGES AND CANCELLATIONS
Orders begin processing shortly after they are placed. Changes and cancellations are not guaranteed.
This policy does not limit any rights that cannot legally be excluded under applicable law.